Legal

Privacy Policy

Your privacy is important to us. This policy explains how Japan Beyond and Social Bus collect, use, and protect your personal data.

Who We Are

Our website address is: https://social-bus.jp/

Your privacy is important to us. By using Japan Beyond, you place your trust in us, and we are committed to safeguarding your personal data. Below we explain how we collect, use, and protect your information, along with how to contact us if you have any questions.

Japan Beyond offers travel-related services through our website and other platforms such as social media. This Privacy Statement applies to all such platforms and our partner agency, Social Bus.

This statement applies to all information collected through these platforms or related communications (such as email). We may update this Privacy Statement from time to time. If changes significantly impact you, we will notify you in advance.

If you do not agree with this policy, please discontinue use of our services.

What Personal Data Do We Collect?

To provide our services, we collect:

  • ✦Name and contact details
  • ✦Names of travelers in your group
  • ✦Payment information
  • ✦Travel preferences (via inquiry or booking forms)

We also collect technical data such as:

  • ✦IP address
  • ✦Browser type
  • ✦Device information
  • ✦Language settings

Why Do We Collect Your Data?

We use your data to:

  • ✦Process and manage bookings
  • ✦Provide customer support
  • ✦Send travel updates and confirmations
  • ✦Share relevant offers (if you opt in)

Do We Share Your Data?

We may share your data with:

  • ✦Accommodation providers
  • ✦Transport and activity operators
  • ✦Payment processors
  • ✦Authorities (when legally required)

We never sell or rent your personal data.

Communication Handling

We may process communications between you and service providers to assist with bookings and requests.

Social Media Usage

If you interact with us via social media, certain data may be shared between us and the platform provider.

Data Security

We implement appropriate security measures to prevent unauthorized access, misuse, or loss of your data.

Children's Data

Our services are intended for users aged 16 and above. We only process children's data with parental or guardian consent.

Your Rights

You have the right to:

  • ✦Access your personal data
  • ✦Request corrections
  • ✦Request deletion or restriction
  • ✦Object to certain uses
  • ✦Request data transfer

To make a request, contact: info@social-bus.jp

Information You Provide

When making a booking or inquiry, we may collect:

  • ✦Name, email, phone number
  • ✦Address
  • ✦Payment details
  • ✦Date of birth
  • ✦Travel preferences (dietary, mobility, etc.)

You may also provide information through:

  • ✦Customer support
  • ✦Social media
  • ✦Reviews and feedback

Information About Others

If you provide data for other travelers, you are responsible for ensuring they are aware and consent to this policy.

Automatically Collected Data

We collect:

  • ✦Device and browser data
  • ✦Usage behavior (clicks, pages viewed)
  • ✦Reservation source tracking

Data From Third Parties

We may receive data from:

  • ✦Business partners
  • ✦Affiliates
  • ✦Accommodation providers

Legal Basis for Processing

We process data based on:

  • ✦Contract fulfillment (bookings, support)
  • ✦Legitimate business interests (service improvement, fraud prevention)
  • ✦Legal obligations

Data Sharing Details

We may share data with:

  • ✦Service providers — to complete bookings (name, preferences, contact details)
  • ✦Payment providers — for transactions and fraud prevention
  • ✦Authorities — when legally required

Data Retention

We retain your data only as long as necessary to:

  • ✦Provide services
  • ✦Comply with legal obligations
  • ✦Resolve disputes
  • ✦Prevent fraud

Cookies

Cookies are small data files stored on your device.

We use cookies for website functionality, user preferences, and analytics and performance. Types include technical cookies (essential), functional cookies (preferences), and analytics cookies (usage insights).

You can control cookies through your browser settings. Learn more: https://www.allaboutcookies.org

Contact

If you have any questions about this Privacy Policy or your data, please contact us at info@social-bus.jp

Japan Beyond (Operated in partnership with Social Bus)