Quotations can be made through our website, or you can send us and email directly at info@social-bus.jp and we will get back to you within 24 hours.

We can also arrange consultations by WhatsApp or phone, so please don’t hesitate to drop us a message at +81-80-9611-9635

Especially at peak seasons, our availability is always changing and we recommend that you place your reservation with as much notice as possible. However, please feel free to get in touch with us at any time and if at all possible we will try to accommodate you.

We can help support bookings for any size of vehicle

Taxi- can accommodate 1-2 passengers with 1-2 luggage

Alphard – can accommodate 2-3 passengers with 3-4 luggage

Hiace – can accommodate up to 8 passengers with up to 10 luggage

Microbus – can accommodate up to 16 passengers with up to 14 luggage

Mid sized Bus – can accommodate up to 24 passengers with up to 20 luggage

Large Bus – can accommodate up to 45 passengers with up to 40 luggage

Please ask us regarding the availability for your dates.
*The vehicle capacity mentioned above does not include your luggage and the driver.

We arrange vehicles throughout Hokkaido, the northernmost island of Japan.

We need the name of the lead party member, a contact number, time and place for pick-up and drop-off, the number of passengers and the form of payment. Please also let us know if you have any special travel needs, such as car seats, wheel chair storage etc, at the time of booking.

The overall amounts that we can charge for charter bus trips are controlled by Hokkaido Transport Association, who set minimum and maximum fares according to vehicle size, kilometers traveled and hourly rate. We will always try to offer you the most fare and reasonable rates possible for our services and give you a full breakdown of the price calculations at the time of booking.

Yes. Our staff or driver will be waiting at the arrival lobby of your arrival airport holding a signboard with your name on it and our company logo, and they can then take you to your vehicle. Our team speak Japanese and English. If none of your party are able to converse in either of these languages, please let us know, and we will do our best to communicate with you.

Sometimes parking fees will be payable, but you will always be informed of these in advance by email.

Social Bus will check your flight time based on the information that you send us with your booking. When you arrive at the airport, we will be there waiting for you. If there are any problems at all, we will also provide you with an emergency contact number that you can use to get in touch. Please note that additional charges may occur if your flight is delayed by many hours or into a subsequent day, as we’ll need to rearrange drivers and buses.

We will arrange an airport pick-up location with you in advance. Our staff or driver will be holding a signboard with your name and our company logo at the agreed location.

We will provide you with an emergency contact number, so if for some reason you cannot find your driver or our staff, please call us as soon as possible. There is also free wifi in the airport so you can email us or use online calling to get in touch. We will give you some guidance and call you straight back. Please wait at the place you are advised to until the staff or driver finds you at the airport.

Please also note that if you leave the airport before meeting the driver, even though they have come to meet you as planned, there will be no refunds.

We can provide airport pick up, and meet and greet services at any airports in Hokkaido. The most common airport to arrive into is New Chitose.

Our quoted fares do include parking fees and highway tolls. We will give you full breakdown ahead of time in case there are any specific fees that require cash payment at the time of travel.

No. If accommodation is required for your driver, we will inform you of this and the associated costs at booking, but we will make the reservation ourselves.

Yes. We accept all major credit cards. We will arrange suitable payment of your invoice prior to your travel dates according to our terms and conditions.

We will send all receipts by email. Please ask us if you require more detailed or specific documentation and we can also provide this with no problems.

If you are paying by international bank transfer, it is possible to make a payment in a conversion from your own currency. If there is an under payment or over payment through this method, we will inform you of this in advance and arrange a balance of this in cash on the first day of your trip.

Yes – although we sometimes have limited availability. Please consult with us at the time of booking and we’ll do our best to get you everything you need.

Yes. All vehicles have air conditioning and appropriate heating for the winter season.

No. All our vehicles are non-smoking. However, if members of your party smoke, we are happy to factor in smoking break stops when you require and can plan these into your itinerary if necessary.

Don’t worry! All our vehicles are non-smoking.

Yes – however, please note the damage policy in our terms and conditions. Passengers are responsible for any damage caused to the bus over the course of the hire. Please also note that our drivers’ requests to passengers regarding their own behavior must be respected at all times.

If you require a guide or support dog, please consult with us for further guidance.

Yes. Our office staff are native English level, and some of our drivers can speak conversational English. But please contact us early if this service is required.

Besides English and Japanese, we do have some Chinese speaking staff on our team. However, these are not driving staff, but can provide assistance if necessary.